Consortium for electric reliability technology solutions (certs)
, , , , and . A Framework and Review of Customer Outage Costs: Integration and Analysis of Electric Utility Outage Cost Surveys. Berkeley: Lawrence Berkeley National Laboratory, 2003.
, and . Understanding the Cost of Power Interruptions to U.S. Electricity Consumers. Berkeley: LBNL, 2004.
, , and . "Do "Enabling Technologies" Affect Customer Performance in Price-Responsive Load Programs?" ACEEE Summer Study on Energy Efficiency in Buildings. LBNL, 2002. 16.
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