Sullivan, Michael J, Matthew G Mercurio, and Josh A Schellenberg. Estimated Value of Service Reliability for Electric Utility Customers in the United States. 2009.PDF
Sullivan, Michael J, Matthew G Mercurio, Josh A Schellenberg, and Joseph H Eto. "How to Estimate the Value of Service Reliability Improvements." IEEE Power and Energy Society General Meeting. Minneapolis, MN: IEEE, 2010. 5.