Lawton, Leora, Michael J Sullivan, Kent Van Liere, Aaron Katz, and Joseph H Eto. A Framework and Review of Customer Outage Costs: Integration and Analysis of Electric Utility Outage Cost Surveys. Berkeley: Lawrence Berkeley National Laboratory, 2003.PDF
Goldman, Charles A, Joseph H Eto, and Galen L Barbose. California Customer Load Reductions during the Electricity Crisis: Did they Help to Keep the Lights On?. Berkeley: LBNL, 2002.PDF