@techreport{562,
  keywords = {Energy Markets and Policy Department, Energy Analysis and Environmental Impacts Division},
  author = {Charles A Goldman and Willett Kempton and Anita Eide and Maithili Iyer and Mindi J Farber and Richard M Scheer},
  title = {Impact of Information and Communications Technologies on Residential Customer Energy Services},
  abstract = {<p>This study analyzes the potential impact of information and communications technologies on utility delivery of residential customer energy services. Scores of U.S. utilities are conducting trials which test energy-related and non-energy services using advanced communications systems (e.g., hybrid fiber-coax cable or wireless radio networks). The cumulative investment by utility ratepayers and shareholders (and other equity partners) may soon approach recent funding levels for ratepayer-funded demand-side management (DSM) activities targeted at residential customers. Key drivers for these initiatives include the rapid innovation in and declining costs of information and communication technologies and utilities{\textquoteright} desire to reduce operating costs and to provide enhanced services in order to retain and attract customers in emerging retail services markets.</p>},
  year = {1996},
  pages = {89},
  month = {10/1996},
  institution = {LBNL},
  publisher = {LBNL},
  address = {Berkeley},
}